Ms. Dee's Delivery is a food, grocery, and culture-focused delivery platform connecting customers with local vendors and independent delivery partners through a convenient, community-first experience.
We believe delivery should feel warm, reliable, and rooted in the communities we serve — bringing authentic food and culture directly to your door.
We currently serve the Greater Fort Lauderdale area, including:
- Fort Lauderdale
- Pompano Beach
- Lauderhill
- Tamarac
- Oakland Park
- Davie & Plantation
- Deerfield Beach
Ms. Dee's is built differently — from the ground up, for our community:
- Community-first: We spotlight Black-owned, Caribbean, and culturally rich local businesses that don't always get featured on big platforms.
- Local vendor support: Vendors keep more of what they earn with transparent, fair platform fees.
- Culture + comfort: Authentic dishes, familiar flavors, and a premium delivery experience.
- Women-led & community-rooted: Founded with love, built on trust.
- Personal touch: Request your favorite driver, track in real time, and connect directly with the people delivering your food.
Ordering is simple:
- Browse local vendors and menus on the Ms. Dee's app or website.
- Add your favorite items to your cart.
- Choose your delivery address and preferred time.
- Select your payment method and confirm your order.
- Track your driver in real time until your food arrives.
Yes! You can place an order for immediate delivery or schedule it up to 7 days in advance. Simply select your preferred date and delivery window at checkout. Scheduled orders are confirmed with your vendor and assigned to a driver as your time approaches.
Delivery fees are calculated based on distance and demand:
- Base delivery fee: Starting at $1.99 for nearby vendors.
- Service fee: A small platform service fee (typically 5–8%) is applied to your order subtotal.
- Surge pricing: During peak hours (evenings, weekends), fees may be slightly higher due to driver demand. You'll always see the exact fee before confirming.
Most orders are delivered within 20–45 minutes, depending on:
- Distance between you and the vendor
- Vendor preparation time
- Driver availability and traffic conditions
You'll see an estimated delivery time before you place your order, and live updates once a driver is assigned.
Absolutely. Once a driver picks up your order, you'll receive:
- A live map view showing your driver's location
- Real-time push notifications at each stage (Order Confirmed → Preparing → Picked Up → On the Way → Delivered)
- An estimated arrival time that updates as your driver moves
Yes. Once your order is picked up, you can contact your driver directly through the app via:
- In-app messaging — text your driver without sharing your personal number
- Masked phone call — call through the app for privacy
Your personal contact information is never shared with the driver.
We accept all major payment methods:
💳 Visa / Mastercard 💳 American Express 💳 Debit Cards 🍎 Apple Pay 🔵 Google Pay 🎁 Ms. Dee's Credit
You can cancel your order within 2 minutes of placing it at no charge. After that:
- If the vendor has already started preparing your food, a partial cancellation fee may apply.
- Once a driver has picked up your order, cancellations are not available.
To cancel, go to My Orders → Active Order → Cancel Order in the app.
We're sorry that happened! Here's how to get it resolved:
- Go to Order History and select the affected order.
- Tap "Report an Issue" and describe what was wrong.
- Our support team reviews your report within 1–2 hours.
- You'll receive a credit, refund, or resolution based on the situation.
Refunds are available in the following situations:
- Order was never delivered
- Items were missing from your order
- Food arrived in unacceptable condition
- Order was significantly incorrect
Refunds are processed within 3–5 business days to your original payment method, or instantly as Ms. Dee's Credit if you prefer.
Tipping is 100% optional but always appreciated. Our drivers work hard to bring your food quickly and safely.
You can tip at checkout or after delivery. The suggested range is 10–20% of your order total. 100% of tips go directly to your driver — we never take a cut.
- Click "Get Started" on the Vendor page and fill out the 5-minute application.
- Submit your required documents (see below).
- Our team reviews your application within 48 hours.
- Once approved, we set up your storefront and you go live!
We welcome any legitimate food or grocery business, including:
- Restaurants & food trucks
- Bakeries & dessert shops
- Grocery & specialty food stores
- Meal prep & catering businesses
- Cultural & Caribbean food businesses
- Home-based food businesses (where permitted by local law)
Most applications are reviewed and approved within 24–48 hours of submission. During peak periods it may take up to 3 business days. You'll receive an email notification with your approval status and next steps.
Standard documents required:
- Valid government-issued photo ID
- Business license or registration
- EIN (Employer Identification Number) or SSN for sole proprietors
- Food handler's permit or food establishment certificate
- Proof of business insurance (recommended)
- Bank account details for direct deposit payouts
There is no setup fee. We offer three monthly subscription plans:
- Starter — $499/mo: Up to 50 orders/month, basic dashboard, 15% platform fee
- Growth — $999/mo: Unlimited orders, full analytics, 10% platform fee, preferred driver assignment
- Enterprise — $1,499/mo: Multi-location, 7% platform fee, dedicated account manager, API access
Yes! You can upgrade (or downgrade) your plan at any time from your Vendor Dashboard under Settings → Subscription. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle.
Yes — you have full control over your menu. Through your Vendor Dashboard you can:
- Add, edit, or remove items at any time
- Update prices and photos instantly
- Set item availability (e.g., "Sold out today")
- Create limited-time specials or featured items
- Manage operating hours and pause your store
Earnings are calculated after the platform fee is deducted from your gross revenue. Payouts are sent via direct bank deposit on a weekly schedule (every Friday for orders completed Mon–Sun of the prior week).
Vendors are paid weekly every Friday. Enterprise plan vendors can request bi-weekly or custom payout schedules through their account manager.
Yes. You can pause your store at any time from your dashboard — for vacations, renovations, or low inventory. Your subscription billing pauses for up to 30 days per year at no charge. Beyond that, standard billing continues.
No long-term contracts. All plans are month-to-month. You can cancel at any time before your next billing date with no cancellation fee. We earn your loyalty through results, not lock-in.
Yes! Growth and Enterprise vendors have access to in-app promotional placements, including:
- Featured listing on the home feed
- Sponsored search placement
- Push notification promos to nearby customers
- Banner placement in the app during events & holidays
Contact your account manager or email us to set up a promotion.
- Apply online at msdees.com/drive (takes ~10 minutes).
- Pass a background check and vehicle inspection.
- Complete a brief online orientation.
- Download the Ms. Dee's Driver app and go online!
- Must be 18 years or older
- Valid driver's license
- Pass a background check
- Own or have access to a qualifying delivery vehicle (car, motorcycle, scooter, bicycle)
- Valid auto insurance (for motor vehicle drivers)
- Smartphone capable of running the Ms. Dee's Driver app
Yes, drivers must provide their own vehicle. We accept:
- Cars & SUVs
- Motorcycles & scooters
- E-bikes & bicycles (for short-distance zones)
Your vehicle must be in good working condition and pass a brief safety review during onboarding.
Drivers earn:
- Base delivery pay per trip (distance-based)
- 100% of customer tips
- Peak hour bonuses during high-demand windows
- Weekly goal bonuses for completing delivery milestones
Earnings are paid every Friday via direct bank deposit for all deliveries completed the prior week. Gold and Platinum tier drivers have access to early payout options.
Absolutely. You set your own schedule. Go online when you want, go offline when you're done. There are no minimum hour requirements. Drivers who work during peak hours (typically 11 AM–2 PM and 5–9 PM) earn the most.
Deliveries are assigned based on:
- Proximity to the pickup location
- Your acceptance rate and driver standing
- Whether you're a preferred driver for that vendor
You'll receive an offer notification with the pickup location, pay, distance, and estimated time. You can accept or decline — no penalty for occasional declines. Maintaining a 90%+ acceptance rate unlocks better order routing and bonuses.
Ms. Dee's drivers are independent contractors, not employees. This means:
- You control your own schedule with no minimums
- You are responsible for your own taxes (we provide annual earnings summaries)
- You may drive for other platforms simultaneously
We provide earnings statements to assist with tax filing. We recommend consulting a tax professional for guidance on deductions.
If a customer is unresponsive:
- Attempt to reach the customer via the app (call + message).
- Wait up to 5 minutes at the delivery location.
- If still no response, take a photo of the delivered food at the door.
- Mark the order as "Contactless Delivered" in the app.
You are paid in full for the delivery regardless of the outcome.
Yes — we support our drivers around the clock:
- In-app live chat available during all active hours
- Phone support for urgent delivery issues
- Driver community group for peer support and tips
- Dedicated account reviews for Gold and Platinum drivers
The Partner Program allows individuals, community organizations, influencers, and businesses to earn commissions by referring vendors, drivers, and customers to Ms. Dee's Delivery. It's our way of rewarding community growth.
The Partner Program is ideal for:
- Social media influencers and content creators
- Community leaders and neighborhood organizations
- Business coaches and entrepreneurs
- Event planners and food bloggers
- Anyone with a network who loves great food and community
Partners earn commissions for successful referrals:
- Customer referral: $10 per new customer who places their first order
- Vendor referral: $50 per approved vendor who goes live
- Driver referral: $25 per driver who completes 10 deliveries
There's no limit to how much you can earn — the more you refer, the more you make.
Yes! Partners who refer 10 or more vendors in a single month unlock a $500 performance bonus. Top-performing partners also receive early access to new features, co-marketing opportunities, and exclusive partner events.
Every partner receives a unique referral link and code. When someone signs up or applies using your link or code, it's automatically attributed to you in your Partner Dashboard. You can track clicks, conversions, and earnings in real time.
Partner commissions are paid monthly on the 1st for all qualifying referrals from the prior month. Payments are made via direct deposit or PayPal, based on your preference.
Yes — the minimum payout threshold is $25. If your balance is below $25 at payout time, it rolls over to the following month until the threshold is reached.
We take your privacy seriously. All personal data is protected with:
- SSL/TLS encryption on all data in transit
- AES-256 encryption for stored data
- Your contact info is never shared with drivers or vendors directly
- Masked phone calls to maintain privacy during delivery
- Full compliance with applicable data privacy regulations
For any delivery issue — late order, missing items, driver concern, or safety matter — you can:
- Report directly in the app: Order History → Report Issue
- Contact our support team via live chat (fastest)
- Email us at support@msdees.com
All issues are reviewed within 1–2 hours during support hours.
- 📱 In-app live chat — fastest response
- 📧 support@msdees.com
- 📞 (954) 555-0100
- 🌐 Help Center at msdees.com/help
Our customer and driver support team is available:
- Monday – Friday: 9 AM – 11 PM ET
- Saturday – Sunday: 10 AM – 10 PM ET
Yes. All payment processing is handled through PCI-DSS compliant payment processors. Ms. Dee's never stores your full card number — only a secure token is retained for repeat use. All transactions are encrypted end-to-end.
You can browse menus without an account, but you'll need to create a free account to place an order. Creating an account takes less than a minute and lets you save addresses, earn loyalty points, and track your order history.
- Go to the Login screen and tap "Forgot Password?"
- Enter your email address.
- Check your inbox for a reset link (valid for 30 minutes).
- Create your new password and log in.
Yes. Go to Account Settings → Privacy → Delete Account. This will permanently remove all your personal data within 30 days per our data retention policy. Note: any unused loyalty points or credits will be forfeited upon deletion.
Yes — Enterprise plan vendors can manage multiple locations from a single account with a unified dashboard, consolidated reporting, and location-level performance tracking. Contact our team to set up a multi-location account.
Because delivery should feel reliable, warm, and community-centered — connecting customers with local vendors while making ordering simple and enjoyable.
At Ms. Dee's, we don't just move food. We move culture. We amplify local businesses that deserve to be seen. We support drivers who are building real income for their families. We create a table where everyone belongs.