MS. DEE’S DELIVERY PRIVACY POLICY

Effective Date: June 24, 2026 | Last Updated: June 24, 2026

Welcome to Ms. Dee’s Delivery (“Ms. Dee,” “we,” “our,” or “us”).

This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, use our mobile application, create an account, place orders, register as a vendor, apply as a driver, or otherwise interact with our services (collectively, the “Services”).

By accessing or using the Services, you agree to this Privacy Policy.

1. WHO THIS POLICY APPLIES TO

• Customers placing grocery or delivery orders
• Vendors and merchants selling through Ms. Dee’s
• Delivery drivers and contractors delivering through Ms. Dee’s
• Business partners participating in the Ms. Dee’s network
• Visitors to our website and applications

2. INFORMATION WE COLLECT

A. Information You Provide

• Full name
• Email address
• Phone number
• Delivery and billing addresses
• Account login credentials
• Payment information (processed securely by payment providers)
• Order history and preferences
• Customer service communications
• Driver application and onboarding information
• Vendor registration information

B. Information Collected Automatically

• Device information
• Browser information
• IP address
• App usage data
• Cookies and session information
• Location information (when permitted)

C. Information From Third Parties

• Payment processors
• Identity verification providers
• Fraud prevention providers
• Vendor onboarding services
• Delivery management providers

3. HOW WE USE YOUR INFORMATION

• Create and manage accounts
• Process and fulfill orders
• Coordinate deliveries
• Connect customers with participating vendors
• Connect deliveries with approved drivers
• Process payments and refunds
• Prevent fraud and abuse
• Improve platform functionality
• Provide customer support
• Send transactional notifications
• Meet legal and regulatory obligations

4. OUR INFORMATION SHARING COMMITMENT

Ms. Dee’s was built around trust.

Customer, Vendor, and Driver information is shared ONLY within the Ms. Dee’s operational network and ONLY with registered and authorized parties who require the information to perform services. This may include:

• Ms. Dee’s employees and administrators
• Registered Ms. Dee’s vendors fulfilling your order
• Registered Ms. Dee’s delivery drivers completing your delivery
• Registered Ms. Dee’s business partners directly supporting the transaction
• Technology providers acting solely on behalf of Ms. Dee’s

When you place an order:

• The selected vendor receives only information necessary to prepare the order
• The assigned driver receives only information necessary to deliver the order
• Customer support may access information necessary to resolve issues

We do NOT disclose, rent, sell, trade, or provide your personal information to unrelated third parties for independent advertising or commercial use.

5. LIMITED LEGAL EXCEPTIONS

• Comply with applicable laws or legal requests
• Respond to subpoenas, court orders, or regulators
• Investigate fraud or security incidents
• Protect customers, vendors, drivers, employees, or the public
• Enforce our Terms of Service
• Complete payment processing
• Support mergers, acquisitions, or restructuring

6. DATA RETENTION

• Operate the Services
• Maintain transaction records
• Comply with legal obligations
• Resolve disputes
• Prevent fraud

When no longer required, data will be deleted, anonymized, or securely archived.

7. YOUR PRIVACY RIGHTS

• Access your personal information
• Correct inaccurate information
• Delete eligible information
• Request a copy of your information
• Opt out of marketing communications
• Restrict certain data processing activities

Requests may be submitted using the contact information below.

8. COOKIES AND TRACKING

• Remember preferences
• Maintain login sessions
• Improve performance
• Analyze usage

You may manage cookie preferences through your browser settings.

9. DATA SECURITY

We use commercially reasonable administrative, technical, and organizational safeguards to protect personal information. However, no transmission or storage method can be guaranteed 100% secure.

10. CHILDREN’S PRIVACY

Ms. Dee’s Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.

11. THIRD-PARTY SERVICES

Our Services may contain links to third-party websites or services. Their privacy practices are governed by their own policies.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Material updates will be posted on our website with an updated Effective Date.

13. CONTACT US